We're Here To Help
Customer Support
Need assistance with a shipment? Our dedicated logistics support team is available 24/7 to resolve your inquiries and keep your supply chain moving.
Headquarters
Visit our main logistics hub.
Global Logistics Center
New York, NY 10001
Send Us a Message
Fill out the form below and a support agent will get back to you with detailed information.
Frequently Asked Questions
Find quick answers to our most common shipping inquiries.
How do I track my shipment?
You can easily track your shipment by entering your unique tracking number (starting with NX-) on our Live Tracking page. Tracking updates are provided in real-time as your package moves through our network.
What do I do if my package is delayed?
While we maintain a 98.7% on-time delivery rate, extreme weather or customs holds can cause delays. Check your live tracking portal for status updates. If your package is delayed past the guaranteed window, please submit a ticket using the form on this page.
How do I file a claim for lost or damaged goods?
If your package arrives damaged, please take clear photos of the box and the contents immediately. Select "File a Claim" in the inquiry dropdown on this page, include your tracking number, and an agent will initiate the insurance compensation process.
Do you offer international shipping?
Yes! We operate a vast global logistics network encompassing air, sea, and rail freight. We deliver to over 150 countries worldwide with specialized customs clearance assistance built into our services.
Can I change a delivery address after it has shipped?
Address changes can sometimes be made while a package is in transit, though it may result in a rerouting fee and a 24-hour delay in your delivery schedule. Please call us immediately at 1-800-NEXT-DAY to request a reroute.